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Terms and conditions

The website and is the property of VELO7 SP. Z O.O. SP. KOMANDYTOWA COMPANY with its registered office in Poznań at Głogowska 125, EU VAT number: PL7792502493, KRS: 0000768117. All products offered in the store are free of physical defects and have been legally introduced to trade on the territory of the EU.

I. General

  1. The Regulations define the rules for placing orders and selling goods via the online store and
  2. Before registering and placing an order, you will be asked to confirm that you are familiar with these terms and conditions and accept its terms.
  3. If for a given promotion a separate regulation is made before placing an order for promotional products, you may be asked to confirm read the Promotion Regulations and accept its provisions.
  4. and sells only via the Internet.
  5. The contract for the sale of goods is concluded in accordance with Polish law.

II. Product presentation

  1. The products presented on the website and store do not constitute an offer within the meaning of the provisions of the Civil Code.
  2. The and store has made every effort to ensure that the published data is free of errors or mistakes.
  3. In the event of non-compliance of the product with the description or photo and if the product is damaged, the customer is asked to inform the customer service of
  4. All prices in the offer include VAT tax.
  5. The price given for each commodity is binding at the time the customer orders. The store reserves the right to change the prices of goods on offer, to introduce new products to the online store offer, to carry out and cancel promotional campaigns on the store's websites or to introduce changes in them. These changes do not apply to orders accepted for execution.
  6. All text information and pictures of products in the store and are protected by copyright. It is prohibited to copy and distribute them, use them for commercial purposes and to present them on other websites without our consent.
  7. All brand trademarks and names have been used only for product presentation purposes and are owned by the manufacturer.

III. Customer registration

  1. Making a notice is possible for both new customers and after registering the user. Registration is free and takes place by filling out the form located on the store's website.
  2. As a result of registration, a contract for the provision of electronic services is concluded with a prior confirmation by the customer to read these terms and conditions and accept its terms.
  3. Registrations can be made by persons with full legal capacity and business entities.
  4. Personal data of our clients are collected only for the purpose of the store and processed for the purpose of the statutory business of the company and direct marketing of own products or services, if the processing of personal data in this way does not violate the rights and freedoms of the data subject to the security requirements in accordance with the Act of 29 August 1997 (Journal of Laws of 1997 No. 133, item 833) on the protection of personal data, Regulation of the European Parliament and of the Council (EU) 2016/679 of 27 April 2016 - hereinafter referred to as the RODO and the Act on on July 18, 2002 on the provision of electronic services (Journal of Laws No. 144, item 1204, as amended).
  5. The Customer may at any time terminate the contract for the provision of electronic services by deleting the Customer Account or sending a statement on the termination of the contract for the provision of electronic services.
  6. Termination of the contract for the provision of electronic services has no effect on the concluded sales contracts, unless the store and the customer agree otherwise.

IV. Procedure for placing orders

  1. Orders are accepted only electronically via the website and for 7 days a week, 24 hours a day.
  2. Orders are processed on business days from 10:00 to 17:00
  3. The person placing the order declares that he has full legal capacity.
  4. After placing an order, the customer receives a return message to the e-mail address provided by him with information about the order being accepted and its number.
  5. Placing an order is tantamount to concluding a commercial contract with and/or
  6. The customer may make changes to the order or withdraw them in full until the proof of purchase is issued. In order to make changes or cancel orders, this should be done by the panel on your account at and/or or by contacting the store by phone or email.

V. Order fulfillment

  1. The order will be processed under the condition that the product is available in stock. If some of the products covered by the order are unavailable, the customer is informed about the status of the order and decides on the manner of its implementation (partial implementation, extension of waiting time or cancellation of the whole order).
  2. Orders are processed in the order in which confirmed orders are received for these items, until stocks run out.

VI. Return of ordered goods

  1. Pursuant to the Act of 9 May 2014 on consumer rights, the Customer who has the right to withdraw from the sales agreement without giving reasons, within 14 calendar days from the date of delivery of the goods. To meet the deadline, it is enough to send a written statement before the deadline.
  2. In the event of exercising the right to withdraw from the contract, the Customer is obliged to send back the goods immediately, i.e. within 14 (fourteen) days to the address of the Store.
  3. Along with the goods, please return the completed return document or a statement with the name, address, order number and data necessary to make the transfer (name, surname, address, order number and account number to be refunded).
  4. The Store is obliged to immediately, no later than within 14 days from the date of receipt of the consumer's statement on withdrawal from the contract, return to the Customer all payments made by him, including the cost of delivering the goods. The store refunds the payment using the same payment method used by the customer, unless the customer agreed to a different method of return, which does not involve any costs for him.
  5. The cost of returning the goods to the Store is not refundable. The store does not accept parcels sent at the recipient's expense or COD (cash on delivery) nor FOB terms (free on board).

VII. Exchange of ordered goods

  1. Without prejudice to the rights of the Customer in the event of delivery to the Customer of the goods in accordance with the contract, the Customer has the right to exchange the product for a different size or model within 14 days of receipt of the product.
  2. The costs of return shipment are borne by the customer.
  3. The store does not accept parcels sent at the recipient's expense or COD (cash on delivery).
  4. The returned goods may not be used, they may not bear any signs of use or damage and must be complete.
  5. The exchange will be completed within 14 days of receipt of the parcel by the store.

VIII. Warranty and complaints about the ordered goods

  1. All products available in the store are covered by the manufacturer's warranty.
  2. The warranty does not cover any kind of accidental or intentional mechanical damage (tears, cuts, etc.) or damage caused by careless or improper use. If you purchase a bicycle or other cycling accessories, please read the general warranty terms at or before purchasing.
  3. Each advertised product should have attached a complaint document of the product or a complaint statement containing the described reason for the complaint and when and in what circumstances the defects were created. You should also give your name, surname, address, order number, as well as a declaration of demands (exchange, repair, cash back).
  4. The complaint will be considered within 14 days from the date of delivery and the customer will be informed about the result of the complaint.

IX. Shipping

  1. The costs of delivering the goods are covered by the customer
  2. VELO7 fulfils orders in Poland and most countries Worldwide.
  3. Orders are fulfilled only through the UPS, DHL, DPD or EMS courier company.
  4. The cost of shipping outside of Poland is calculated according to the tariffs of foreign  shipments and depends on the recipient's country, size and weight of the package.
  5. The maximum delivery time is 14 business days.
  6. Packages are delivered only on business days.
  7. When the package is damaged or damaged by third party content when receiving the package, the goods should be refused and the damage report should be prepared in the presence of the courier and reported to the store staff.

X. Payments

  1. Customers making purchases online at or agrees to issue a sales document without a signature.
  2. By default, a receipt is issued, which is proof of purchase. At the customer's request, we also issue VAT invoices. This should be reported when placing the order.
  3. The customer is obliged to check at the time of delivery whether the receipt is attached to the package.
  4. The customer can choose the following payment methods:
  • by credit card - the payment is collected via the PayPro SA service,
  • bank transfer - payment collected via PayPro SA,
  • direct transfer to the account number provided on the store's website,
  • PayPal online payment system.

There is a possibility of changing the payment method at the Customer's request, after consultation with the store's employee If the form of payment is chosen on the basis of prepayment (credit card, bank transfer, payment to the account), the customer is obliged to make payment within 5 days of placing the order. In the case of non-payment, after informing the customer in advance, the order will be canceled and the contract will be considered cancelled. By using the PayPal payment method, the customer accepts the PayPal internal rules.

XI. Protection of personal data

  1. The administrator of personal data is VELO7 Sp. z o.o. Sp. Komandytowa, which processes Users' personal data in accordance with the provisions of the Act of August 29, 1997 on the Protection of Personal Data (Journal of Laws of 2002, No. 101, item 926, as amended), Regulation of the European Parliament and of the Council (EU) 2016/679 of 27 April 2016 and the Act of 18 July 2002 on the provision of electronic services (Journal of Laws No. 144, item 1204 with d.).
  2. The client's personal data is processed in compliance with the security rules required by the RODO.
  3. The Online Store Operator collects only those data that are necessary for the proper provision of the services offered, i.e. the execution of the order and delivery, including the issue of purchase receipts and accounting reporting. These data are confidential and will not be disclosed to unauthorized persons.
  4. The User consents to the transfer of his personal data to third parties only for the purpose and scope necessary for the proper implementation of the services provided on the basis of the Regulations. This consent includes in particular the transmission of data to postal operators, courier companies and websites servicing online payments in order to authorize payments on the terms set out in the regulations for the use of these services.
  5. The user confirms the correctness of the data contained in the registration form.
  6. The provisions of this paragraph shall apply accordingly in the case of ordering without registration.
  7. Providing data in the registration form is necessary to provide services electronically.
  8. Users' personal data are protected by law. These data are particularly protected and protected against unauthorized access.
  9. The Online Shop Operator will not make it available in any other way than it appears the purpose of the business and the scope of consent and statements, information and data provided about Users to any other third parties without a legal basis ordering the Online Store Operator such action.
  10. The Online Store Operator provides Users with the rights arising from the law, in particular the Personal Data Protection Act and the RODO, in particular the User has the right to inspect their personal data for verification, modification or request for their removal from the Administrator's personal data.
  11. The User may request the deletion of his personal data in any form, including by:
  • sending the application to the e-mail address:
  • sending the request by post to the address of the Seller's registered office: VELO7 Sp. z o.o. Sp. K., ul. Głogowska 125, 60-244 Poznań, Poland.

The operator of the Online Store, at the User's request, provides information about the User's rights and provides all information related to the processing of his personal data. The use of the right to delete your own data from the Online Store database is tantamount to deregistration of the User and termination of the contract for the provision of services by electronic means. With the removal of the User Account, the Online Store Operator permanently deletes User's data and stops processing it.

XII. Final provisions

  1. 1. In order to use the services provided under these Regulations, the client should have:
  • Internet browser: Internet Explorer version not older than 7.0 or Mozilla FireFox version not older than 3.0 or Chrome (all versions) or Opera version not older than 2,
  • Java Script support enabled,
  • active e-mail address.

Promotions and discounts on or can not be combined. The Seller reserves the right to change these Regulations, however these changes do not apply to orders accepted for execution. Data regarding the payment card number and bank account number are not known to the or store. Authorization of electronic forms of payment takes place on the websites of relevant banks. In matters not covered by these Regulations, the provisions of the Civil Code and the Act of 30 May 2014 on consumer rights shall apply. Any disputes arising from the sale agreement will be considered by a court whose local jurisdiction is specified in the provisions of the Code of Civil Procedure (Articles 27-46).


  1. Cookie files (so-called "cookies") are IT data, in particular text files, which are stored in the Service User's end device and are intended for using the websites of the Website. Cookies usually contain the name of the website from which they originate, their storage time on the end device and a unique number.
  2. The entity placing cookies on the terminal equipment of the Website User and obtaining access to them is the Website operator - VELO7 SPÓŁKA Z OGRANICZONĄ ODPOWIEDZIALNOŚCIĄ SPÓŁKA KOMANDYTOWA seated at: ul. Głogowska 125, 60-244 Poznań.
  3. Cookies are used to:
  •     adjusting the content of the Website pages to the User's preferences and optimizing the use of websites;
  •     in particular, these files allow to recognize the device of the Website User and properly display the website, tailored to his individual needs;
  •     creating statistics that help to understand how the Website Users use websites, which allows improving their structure and content;
  •     maintaining the Website User's session (after logging in), thanks to which the User does not have to re-enter his login and password on every subpage of the Website.

The Website uses two basic types of cookies: "session" and "persistent" cookies. Session cookies are temporary files that are stored on the User's end device until logging out, leaving the website or turning off the software (web browser). Persistent cookies are stored in the User's device for the time specified in the cookie file parameters or until they are deleted by the User. The Website uses the following types of cookies:

  • "Necessary" cookies, enabling the use of services available
  • as part of the Website, e.g. authentication cookies used for services that require authentication on the Website;
  • cookies used to ensure security, e.g. used to detect fraud in the field of authentication on the Website;
  • "Performance" cookies, enabling the collection of information on the use of Website pages.

In many cases, software used for browsing websites (web browser) allows cookies to be stored by default in the User's end device. Website Users can change their cookie settings at any time. These settings can be changed in particular in such a way as to block the automatic handling of cookies in the web browser's settings or to inform them of each entry in the device of the Website User. Detailed information about the possibilities and ways of handling cookies are available in the software settings (web browser). The Website Operator informs that restrictions on the use of cookies may affect some of the functionalities available on the Website. Cookies placed on the Website User's end device and may also be used by advertisers and partners cooperating with the Website operator. More information on the cookies available in the "Help" section in the browser menu.